Financial policy

Novus Primary Care is committed to meeting our patient’s healthcare needs and keeping their insurance and other financial arrangements simple, secure, and efficient. In order to accomplish this in a cost effective manner we have set forth the following terms we expect adherence to by patients and staff members.  

Patients must provide proper identification, current address, telephone number, email address and current insurance information upon request and at least every visit. 

All copay amounts are due and payable at the time of service and are to be collected prior to the patient seeing a provider. Any and all outstanding balances are due, or written arrangements made and in place, prior to further services being rendered. Novus Primary Care may elect to deny service (office visits, prescription refills, forms, etc.) for failure to pay copays at the time of service or outstanding balances upon demand and failure to provide guarantor information and payment method on file. 

Novus Primary Care will submit claims to a patient’s health insurance carrier for payment of services rendered and follow existing participation agreement procedures for filing of claims.  Uninsured patients must sign the Guarantor Agreement and provide a secure payment method prior to services being rendered, and the amount owed for services will be recouped from the secure payment method as soon as the actual charge amount has been determined (usually 2 – 5 business days after the visit or services rendered). If the full amount of the fee for services is not satisfied by the secure method of payment on file a statement will be generated for any outstanding amounts owed. The statement will be mailed to the account guarantor and is considered due upon receipt. 

We will do our best to communicate with patients and guarantors through all means available (statements, telephone, in person) any outstanding balances and work to resolve those balances to mutually beneficial arrangements. Any time an account has an outstanding balance that is left unpaid for more than 60 days from the date of service Novus Primary Care may pursue all legal and credit action against the account guarantor and deny any and all further services to all patients on the account. If a credit balance is found to exist on an account the practice will first apply the credit to the oldest outstanding charge on the account. If all charges have been satisfied and a credit balance still exists then the practice will issue a refund to the appropriate person (the payee of the originating payment that resulted in a credit or the account guarantor) in the form of a check and mail it to the appropriate person or the guarantor address on file unless other arrangements are made by the original payee or the account guarantor.